Frequently Asked
Questions

The National Disability Insurance Scheme (NDIS) is a national program that funds reasonable and necessary supports to help people with disabilities or children with developmental delays achieve their goals. Each participant has an NDIS Plan outlining their goals, required supports, and allocated funding. The Plan is reviewed and adjusted periodically.

The NDIS is available to Australian citizens or permanent residents aged 7-65 with a permanent and significant disability. Children aged 0-6 with developmental delays or diagnosed disabilities can access support through Early Childhood Early Intervention (ECEI). Use the NDIS eligibility tool to check your eligibility and start your application: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

'Reasonable and necessary' supports are those that the NDIS funds to help you achieve your goals. These supports must be related to your disability, offer value for money, be effective, and benefit you based on evidence. They do not cover everyday living costs unrelated to your disability needs.

You have several options for managing your NDIS Plan: self-manage, engage a Plan Management provider, have it managed through the NDIA, or use a combination of these methods. Contact the NDIS if you wish to change your Plan Management. More details: https://www.ndis.gov.au/participants/plan-implementation-directory

If you are unhappy with the Plan approved by the NDIS, you can ask for a review. A senior NDIA staff member will review the Plan based on the information you’ve provided. Hopefully this will resolve any issues. However, if you are unhappy with the outcome of the NDIA review, you can apply for an external review by the Administrative Appeals Tribunal.

If you’re not happy with the support you’re getting, including from us, please let us know directly at https://healthassure.com.au/contact. We’ll make sure your feedback is acknowledged, investigated, and resolved without affecting your services. If you’re still not satisfied, you can lodge a formal complaint with the NDIS Quality and Safeguards Commission at https://www.ndiscommission.gov.au.

Plan management is fully funded by the NDIS through the Improved Life Choices budget, so there’s no cost to you. Check out the latest NDIS Pricing Arrangements and Price Limits for more details.

To get a copy of your NDIS Plan, log in to https://my.gov.au and select National Disability Insurance Scheme under "Your Services." From there, choose "My Plan" or, if you’re a nominee, select the participant’s name under "Acting As." Once you’ve found the right plan, click "Print this plan to PDF" to download and save it. You can email it to us at hello@healthassure.com.au if needed.

Send your invoices to invoices@healthassure.com.au. Just make sure to include your NDIS participant number and service details.

You can sign up for plan management with us online by clicking here. It’s quick, easy, and takes just a few minutes!

Health Assure offers guides, articles, and tools to help participants navigate NDIS plans.

Participants can use Health Assure’s online resource hub for easy-to-read NDIS guidance.

Health Assure provides free learning materials, FAQs, and participant tips.

Health Assure’s website is one of the best sources of online NDIS resources nationwide.

Switching is simple. You can sign up online and we’ll guide you through the rest. If your current plan manager needs to be changed, we can help you understand the steps and make the handover as smooth as possible.

To help us process invoices smoothly, please include the participant’s name, NDIS number, service date, service description, hours or quantity provided, rate charged, and your provider details. Clear invoices help us pay you faster.

We work hard to process valid invoices quickly so your providers can be paid as soon as possible. If anything is missing or needs checking, we’ll let you know straight away so there’s no unnecessary delay.

Once you’re set up, you’ll receive details to log in to our online portal and app. From there, you can view your budget, track spending, and keep an eye on your plan in one easy place.

Yes. Health Assure Plan Management supports NDIS participants nationwide, including families, carers, and support workers right across Australia.